Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?

Which question is an open ended question that could be used when helping a customer troubleshoot a Windows problem?

  • Can you boot the operating system?
  • Have you changed your password recently?
  • Do you get a login prompt when the computer boots?
  • What programs have you installed recently?
    Explanation:

    Closed ended questions tend to have a yes/no response. Open ended questions leave more room for the customer to explain in more detail. Technicians should use open ended questions to help identify the problem.