What should a technician do before beginning any troubleshooting steps on a customer computer?

What should a technician do before beginning any troubleshooting steps on a customer computer?

  • Perform a data backup.
  • Document the findings.
  • Identify the problem.
  • Establish a plan of action.
    Explanation:

    Because a technician could be held liable for any data loss as a result of working on a customer computer, a backup should be performed before beginning any troubleshooting.