What is the purpose of documenting the information that is obtained from the customer in the work order?
- to keep track of parts that are ordered
- to use the information for marketing purposes
- to use the information to aid in solving the problem
- to create a centralized database of possible problems
It is always important to document the information that is obtained from the customer in the work order and repair journal. This information can assist in solving the problem. The information can also be useful if another technician is assigned to the case or for future problems.