A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?

A user reports that a PC is losing files, not opening some files, and is performing slowly. The technician suspects problems with the hard drive. What should be done to protect the data that is on the PC and to determine the source of the problem, without risking total drive failure?

  • Run the format command, then replace the hard drive.
  • Run chkdsk, then run format.
  • Back up all important files, then replace the hard drive.
  • Back up all important files, then run chkdsk.
  • Run chkdsk, then back up all important files.
    Explanation:

    Backing up important files is the first step in protecting existing data. After backing up, running chkdsk will allow the technician to determine if there are bad sectors on the hard drive, without losing any data.