A technician is troubleshooting a problem where the user claims access to the Internet is not working, but there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem?

A technician is troubleshooting a problem where the user claims access to the Internet is not working, but there was access to the Internet the day before. Upon investigation, the technician determines that the user cannot access the network printer in the office either. The network printer is on the same network as the computer. The computer has 169.254.100.88 assigned as an IP address. What is the most likely problem?

  • The computer cannot communicate with a DHCP server.
  • The IP default gateway on the computer is incorrect.
  • The network interface card driver needs to be updated.
  • The router that connects this network to other networks is down.
    Explanation:

    In a network employing dynamic IP addressing, if a computer cannot communicate with the DHCP server to obtain an IP address, the Windows operating system automatically assigns a link-local IP, which is in the range of 169.254.0.0 to 169.254.255.255. In this case, the computer can only communicate with computers connected to the same network within this IP address range.